Services

We are fully capable of providing our customers with “Fourth Party Logistics (4PL)” services that will facilitate the selection, oversight, and supervision of your Third-Party Logistics (3PL) provider.

Let us make sure that they are meeting your Supply Chain and Logistics requirements and providing you with the “Quality of Service” that they are contracted to deliver and in turn we can help you become more efficient and responsive to your supply chain management needs.

We use our vast experience and knowledge of the “Best in Class” Supply Chain practices creating a custom solution that supports your Business Goals and Needs.

Beyond aircraft maintenance, we provide Procurement and Strategic Sourcing to various military operators throughout the world.  No matter the location, our priorities are to ensure the highest levels of Operational Readiness, On-Time Delivery, and Product Quality.  At a minimum we guarantee an On-Time Delivery of 90%, but we also currently cater to customers that require 100% On-Time Delivery.

By helping defense organizations re-engineer their Business Processes, we help you boost organizational performance. By deploying new technologies such as G21-MES, we make sure the organization is ahead of its global counterparts to tackle the challenges of the 21^st Century.

Standard Operating Procedures (SOP) are critical for continuous and uninterrupted operations in an organization.  SOP gives organizations the flexibility and ability to provide clear guidance to soldiers on exactly what is their job responsibilities duties and how to execute those duties.

By implementing Business Processes Reengineering (BPR) and Standard Operating Procedures (SOPs) best practices, the organization can benefit from the following:

• Reduced dependency on skilled personnel
  Reduces the requirement to have skilled personnel in a section to perform their duties.
• Organization Command Control
  It gives the command, clear visibility of the chain of command & duties to be executed by each section.
• Easy Integration & Change Management
  Since SOPs are mapped to the business processes, it provides easy integration of technology and help effectively manage change.
• Easy Training of New Personnel
  The new recruits can get trained on the organization’s Business Processes & SOPs to hit the ground running.

Our core team has excelled in the area of ERP Implementation with multiple implementations throughout the Kingdom of Saudi Arabia in the Military Area. Our Implementation methodology covers the following aspects:

• Analysis and Requirement
• Military Business Process Definition and Engineering
• Design, Configuration and Customization
• Data Analysis and Migration
• Testing
• Training Services
• Go-Live Implementation

Maintaining and supporting our customer’s implementation is a critical component of the continued and sustained success of Operational Readiness. We shall provide Maintenance and Support services shall handle disaster recovery, support, and maintenance which in turn will help the Customer avoid productivity and revenue destroying application downtime.

Interstellar Solutions provides post-Go-Live System Maintenance and Support Services that assist the customers in continuing use of the system and ensuring business continuity. The following services are provided as part of Maintenance and Support:

• System Administration
• Continuous User Training
• Help Desk Support
• On-site/Off-site Field Service Representatives [FSR]
• Customization

Certification Training is an intense composition of imparting Domain and Institutional knowledge using G21-ERP system application and functionality.

Interstellar Solutions provides full certification training programs that focus on producing personnel who are experts and knowledgeable in the following areas:

• G21 System Administration
• Supply Chain Management
• Maintenance Management
• Organizational [Unit] Supply & Asset [Property] Management
• Operations & Training Management.